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Reviews of Birch Heating & Cooling
(Based on 3 rated reviews)
Product or service reviewed: Fireplace not working properly/Clean & Check on fireplace
Your service technician Kyle was fantastic. He is very personable & actually cares about excellent service. I have had a lot of servicemen for different jobs. Kyle is ranked number one!
Mineral Point Wisconsin
Product or service reviewed: No heat service call
I wanted to commend you & your staff for the service you provide. My 10 year old furnace stopped working in mid 'frigged January' and if it had not been for Nikki, I can't imagine what would have transpired. My daughter researched and made a 'cold call' to Birch and Nikki went above & beyond to explain the options. When I subsequently contacted her, she dispatched Cody immediately, who in turn, ordered the parts the same day & subsequently, arrived with Kyle the following day. The furnace, within 24 hours of initial contact, was up and running! Cody & Kyle were professional, prompt, & knowledgeable. Not only that, they left the area spotless. Everything was above expectation and appreciate all. I will recommend Birch to friends & neighbors!
Product or service reviewed: Gas fireplace 2002
If I could give your service guy Kyle a 10, I would. Our service started with our fireplace purchase in 2002. From the beginning we got excellent service. Fast forward to 2019 with no prior problems ever we noticed our pilot light had gone out today. I called for service and Kyle appeared in less than an hour. He was polite, cordial, knowledgeable and thorough. He fixed everything. In my opinion he went above and beyond and more than met our needs. It looks like we have a new fireplace again and everything is in working order. Thanks for the fast service Kyle. Thumbs up for you!