Reviews

At Birch Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review on any of these popular review sites or social networks.
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Reviews of Birch Heating & Cooling
(Based on 17 rated reviews)
09-May-2023
Product or service reviewed: 24
Technician: Ryan
Angie and Bob Papenthien
DUBUQUE
21-Oct-2022
Product or service reviewed: Fireplace
Technician: Cody
Peter Trotter
Galena, IL
15-Aug-2022
Product or service reviewed: Service
Technician: Tom
Sharla Wellik
Dubuque, Iowa
01-Jul-2022
Product or service reviewed: service on air-conditioning unit
Technician: Cody
John Huschik
Galena
07-Jun-2022
Product or service reviewed: Gas Fireplace Logs
Technician: Ryan
Sherry O'Leary
Dubuque
09-May-2022
Product or service reviewed: Gas Fireplace and Furnace Serviced
Technician: Cody
Cindy & Dick Blonigan
Manchester, IA
25-Apr-2022
Product or service reviewed: 6000 Series Fireplace
Julie K
Bellevue, Iowa
19-Mar-2022
Product or service reviewed: Furnace serviced
Technician: Cody
Amy
Dubuque, Iowa
03-Dec-2021
Product or service reviewed: My furnace stopped working
Technician: Nikki, Kyle
Candy
Dubuque, Iowa
11-Jul-2021
Product or service reviewed: Air conditioner repair
Technician: Nikki, Kayla and Kyle
Lisa Lepsch
Dubuque, Iowa
25-Feb-2021
Product or service reviewed: Furnace not working & without heat
Judy B
Dubuque, Iowa
18-Nov-2020
Product or service reviewed: Gas Fireplace
Technician: Ryan & Sean
Margo
Dubuque IA
25-May-2020
Product or service reviewed: Central air unit purchase and install
Technician: Ryan
John
Iowa
06-May-2020
Product or service reviewed: furnace and a/c units
Technician: Justin
Jennifer G.
Dubuque
11-Feb-2020
Product or service reviewed: Fireplace not working properly/Clean & Check on fireplace
Your service technician Kyle was fantastic. He is very personable & actually cares about excellent service. I have had a lot of servicemen for different jobs. Kyle is ranked number one!
Mary Kay
Mineral Point Wisconsin
11-Feb-2020
Product or service reviewed: No heat service call
I wanted to commend you & your staff for the service you provide. My 10 year old furnace stopped working in mid 'frigged January' and if it had not been for Nikki, I can't imagine what would have transpired. My daughter researched and made a 'cold call' to Birch and Nikki went above & beyond to explain the options. When I subsequently contacted her, she dispatched Cody immediately, who in turn, ordered the parts the same day & subsequently, arrived with Kyle the following day. The furnace, within 24 hours of initial contact, was up and running! Cody & Kyle were professional, prompt, & knowledgeable. Not only that, they left the area spotless. Everything was above expectation and appreciate all. I will recommend Birch to friends & neighbors!
Carol R.
Dubuque, Iowa
21-Nov-2019
Product or service reviewed: Gas fireplace 2002
Technician: Kyle
If I could give your service guy Kyle a 10, I would. Our service started with our fireplace purchase in 2002. From the beginning we got excellent service. Fast forward to 2019 with no prior problems ever we noticed our pilot light had gone out today. I called for service and Kyle appeared in less than an hour. He was polite, cordial, knowledgeable and thorough. He fixed everything. In my opinion he went above and beyond and more than met our needs. It looks like we have a new fireplace again and everything is in working order. Thanks for the fast service Kyle. Thumbs up for you!
Kay
Dubuque